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Privacy Policy

At Alchemei Healing, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines what information we collect, how we use it, and the measures we take to safeguard your data. By using our website, you agree to the practices described herein.

 

1. Information We Collect
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We collect and process the following types of information:

1.1 Personal Information

This includes any information you provide directly, such as:

  • Name, email address, phone number, and physical address

  • Communications (e.g., emails or messages sent to us)

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1.2 Non-Personal Information

Automatically collected data may include:

  • Internet Protocol (IP) address

  • Browser type, device information, and operating system

  • Session details, such as page response times, visit durations, and navigation paths

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1.3 Cookies and Tracking Tools

We use cookies and similar technologies to enhance your browsing experience. These tools collect data on website interactions to help us analyse performance and improve our services. You can manage your cookie preferences through your browser settings.

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2. How We Use Your Information
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We use the information collected for the following purposes:

  • To provide and improve our services

  • To process transactions and manage customer accounts

  • To send service-related notices and promotional communications (with your consent)

  • To analyse usage patterns and improve website performance

  • To comply with applicable laws and regulations

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3. Data Sharing and Storage
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3.1 Third-Party Service Providers

Your data may be shared with third-party providers solely for operational purposes, such as payment processing, analytics, or email delivery services. These providers are obligated to protect your information and use it only as instructed by us.

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3.2 Hosting and Payment

Our website is hosted on the Wix.com platform. Wix securely stores your data on their servers behind a firewall. Payment transactions are processed through Wix’s PCI-DSS-compliant gateways to ensure the secure handling of your financial information.

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4. Your Rights
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As a user, you have the following rights concerning your personal information:

  • Access and Correction: You can request access to the personal data we hold about you and ask for corrections if necessary.

  • Data Portability: Receive a copy of your data in a portable format.

  • Deletion: Request the deletion of your personal data.

  • Opt-Out: Unsubscribe from promotional communications by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, contact us at mei@alchemei-healing.com.

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5. Data Retention
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We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once this period ends, data is securely deleted or anonymised.

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6. Security Measures
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We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, or disclosure. These measures include encryption, secure servers, and regular system updates.

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7. Children’s Privacy
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Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us to have it removed.

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8. Updates to This Privacy Policy
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We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on this page. If significant changes are made, we will notify users via email or a website notice.

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9. Contact Us
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For questions, concerns, or to exercise your privacy rights, please contact us:

Email: mei@alchemei-healing.com

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